Athabasca University

Helping you overcome technical barriers, one quick-fix at a time

We understand that technical issues can sometimes create unexpected roadblocks when you’re studying online, and that can easily get frustrating if it throws off your progress. That’s why we have compiled resources and guidelines to help you solve the most common issues our students tend to encounter.

In this section, you will find helpful information from best practices for password creation, to account set up and login issues, web conferencing configuration and much more. Beyond that, our tech professionals are available to help you solve any specific problems you don’t see addressed in these pages.

eText

The eText Initiative helps us improve our online learning environment and provides a single access point for all your course materials.

Learn more about eText

Office 365 for students

As a student at AU, you get access to a whole host of Microsoft Office features that’ll make your day-to-day study tasks a lot easier.

Learn more about Office 365

Learning Management System

Brightspace is Athabasca University's main learning management system where you fill access your courses. Our technical support team can help if you are having challenges accessing the platform or finding your course.

What is a learning management system?

Login help

Can't access your myAU account? Forgot your password? Happens to the best of us.

Get your account access back

T2202 issues

A T2202 is a tax form that’s used as an official tuition and enrolment certificate for eligible students in Canada. Let’s make sure you are set up to view your form smoothly.

Go through our T2202 checklist