Login help

Are you having trouble with your AU login? Here are some insightful tips, hints and tricks that will enable you to quickly remedy the situation.

How the password system works

Your birthdate will be your initial login password. For security purposes, your password must be changed. If you change your password and then forget it, you can reset it (or request a reset) to your birthdate. If your password is ever reset, you'll have to change it again immediately.

First time on myAU

1. Type your student ID in the student ID box
2. In the password box, type in your birthdate in the format 19690709 for someone born July 9, 1969

You will not be able to log in if:

• you have made a typing error in your student ID or your password.
• your birthdate in the AU system is incorrect.
• you have a duplicate student ID.
• you have previously changed your password from your birthdate in any other OROS procedure and can't remember what it is.
• If you have forgotten or lost your student ID number, you will need to call the Information Centre at 1-800-788-9041.

Things to try

1. Retype in your student ID and password, making sure you don't make any typing errors.
2. Click on Challenge Question to get the question you previously entered to allow you to reset your password to your birthdate. Before you are shown the challenge question, you'll have to identify yourself. NOTE: this works only if you have previously set up a challenge question.

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How to change your password

The boxes you must fill in are:

Current password

• Your password will be your birthdate if this is your first time here, or you or someone else has reset your password. Otherwise, it is whatever you created when you last changed your password.

New password

Body: You will make up a password that is:

• one word
• at least 6 alphanumeric (regular typewriter keys) characters in length and
• should not be found in any dictionary

Hint: a good password is the first characters of the words in the first line of your favourite song or poem.

Verify password

• You need to type in your new password again.

Challenge question

• This is so you can reset your password to your birthdate if you ever forget it. Think of a question to which only you would readily know the answer. Example: What was my first dog's name twice? You must make up the question because then you'll be able to remember the answer.

Answer to question

• The answer must also be at least 6 alphanumeric characters long.
  • Example: Notice that there is "twice" at the end of the challenge question. That's because my first dog's name was Rover (less than 6 characters), so my password is roverrover.

Retype answer

• Type in your answer again.
• Click on Change Password.

When you have filled in all this information and clicked on Change Password, you will come to a Welcome to the Office of the Registrar's Online Services page, where you can then register for a course, extend your course or change your personal information. You can also view your grades in progress and your final grades and get your T2202. As soon as you login in again, you're going to have to change your password because it cannot stay as your birthdate.

If you forget your password and can't remember the answer to your challenge question, please call the Information Centre at 1-800-788-9041 (Canada/US).